Cancellation and Refund Policy
Last updated: 30 August 2026
Who we are
This policy applies to orders with Bakes by CR, the trading name of Francisco Ignacio Cruz Rodríguez, sole trader, of 78 Treville Close, Redditch, B98 0NW, United Kingdom. Contact us at chef@bakesbycr.co.uk or +44 7896 740755. We are not VAT registered.
Our voluntary 48-hour cancellation and amendment promise
You can cancel or amend your order for a full refund up to 48 hours before the start of your agreed delivery or collection slot. Just contact us at chef@bakesbycr.co.uk or +44 7896 740755 with your order number. This is an extra benefit we offer voluntarily: it does not remove or reduce any of your statutory consumer rights.
Why some orders cannot be cancelled for a change of mind
Many of our bakes are made to order and may be perishable, and personalised products are made to your specification. UK consumer law (the Consumer Contracts Regulations 2013) exempts perishable goods and personalised or custom-made goods from the usual 14-day change-of-mind cancellation right for online purchases. Once we have started preparing your order, we may therefore be unable to offer a change-of-mind cancellation.
Your statutory rights are always protected
Regardless of the points above, if your order is faulty, unsafe, damaged in transit, or not as described, you have statutory rights to a repair, replacement or refund. Nothing in this policy restricts those rights.
How refunds work
Where a refund is due, we refund the amount you paid, including any standard delivery fee, to your original payment method via Stripe. We process refunds promptly and you will normally see the money within 5–10 working days, depending on your bank. If you paid on collection, we will agree the refund method with you.
Missed collections and unsuccessful deliveries
If you miss your collection slot, contact us as soon as you can and we will do our best to rearrange. Because bakes are made to order and may be perishable, we cannot guarantee quality or a refund for orders collected late or not collected. If a delivery fails because the address supplied was incorrect or nobody could receive the order, we will contact you; redelivery or refund may not be possible for perishable goods. If we fail to deliver for reasons within our control, you are entitled to a refund.
Delays outside our control
Occasionally events outside our reasonable control (such as severe weather or road closures) may delay fulfilment. If this happens we will contact you as soon as possible to rearrange, and you may cancel for a full refund if the new arrangement does not suit you.
How to request a cancellation or refund
Email chef@bakesbycr.co.uk or call +44 7896 740755 with your order number, and tell us whether you would like to cancel, amend, or discuss a problem. We will acknowledge your request within 2 working days.
Questions about this page? Contact us using the details in the footer and we'll be happy to help.