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Bakes by CR
OWNER TESTING SITE — orders placed here are tests only and will not be fulfilled. No real payments are taken.

Terms and Conditions of Sale

Last updated: 31 August 2026

Who we are

These terms apply to orders placed through https://www.bakesbycr.co.uk. Bakes by CR is the trading name of Francisco Ignacio Cruz Rodríguez, a sole trader based at 78 Treville Close, Redditch, B98 0NW, United Kingdom. You can contact us at chef@bakesbycr.co.uk or +44 7896 740755. Bakes by CR is not VAT registered.

Our products

Our brownies, blondies, cookies and other bakes are handmade and generally baked to order. Some products can be personalised or made bespoke for you. Because each bake is handmade, appearance may vary slightly from photographs.

Ordering

You place an order through our website by choosing products and a fulfilment date and time slot. Available dates and time slots are shown at checkout. Orders for each week close at 6:00pm (UK time) on the Wednesday before that week's fulfilment dates. If you miss the cut-off, you can order for the following week instead. Your order is an offer to buy; a contract is formed when we confirm your order.

Prices and payment

Prices are shown in pounds sterling and include everything you will pay except any delivery fee shown at checkout. You can pay online by card through our payment provider, Stripe, or choose to pay on collection where offered. We never see or store your full card details. If an online payment fails or is left incomplete, your order is not confirmed and any reserved slot or stock is released automatically after a short holding period.

Fulfilment — collection and local delivery

You choose collection or local delivery at checkout, where available. Collection is from our bakery in Redditch (78 Treville Close, Redditch, B98 0NW, United Kingdom) at your confirmed time slot; full collection details and any instructions are included with your order confirmation. Delivery is available to selected local areas, which you can check with your postcode at checkout. Please see our Delivery and Collection Policy for details.

Changing or cancelling your order

You can ask us to change or cancel your order up to 48 hours before the start of your agreed fulfilment slot, as set out in our Cancellation and Refund Policy. This is a voluntary benefit we offer in addition to — and never instead of — your statutory consumer rights.

Perishable and personalised goods

Made-to-order baked goods may be perishable, and personalised goods are made to your specification. Under UK consumer law, these kinds of goods may be exempt from the usual 14-day change-of-mind cancellation right that applies to other online purchases. Nothing in these terms removes or reduces your statutory rights.

If something is wrong

Your statutory rights are not affected by anything in these terms. If your bakes are faulty, unsafe, damaged or not as described, you are entitled to a repair, replacement or refund as the law requires. Contact us as soon as possible at chef@bakesbycr.co.uk or +44 7896 740755 with your order number and, where you can, a photograph.

Allergens and dietary information

Written ingredient and allergen information is provided before you buy and again with your order where required. Please read our Allergen and Food Information Policy and, if you or the person you are buying for has an allergy, intolerance or coeliac disease, contact us before ordering.

Events and grazing tables

Enquiries sent through our event or grazing-table forms do not create a confirmed booking. Event orders require a separate written quotation or agreement between you and us.

Liability

We are responsible for foreseeable loss or damage caused by our failure to meet these terms. We are not responsible for losses that are not foreseeable, nor for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Complaints

If you are unhappy, please contact us first at chef@bakesbycr.co.uk or +44 7896 740755 with your order number and what went wrong. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 days.

General

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, unless local law gives you the right to use courts elsewhere in the UK. If any part of these terms is found to be unenforceable, the rest still applies.

Questions about this page? Contact us using the details in the footer and we'll be happy to help.